SHIPPING POLICY 

All products are shipped from our warehouse in Canada. Delivery times vary depending on your country of residence.

Quebec, Canada : 2-7 days

Canada : 3-10 days

United States: 7-15 days

Europe and Asia: 7-15 days

Rest of the world: 7-20 days

Some remote areas may take a little longer, but we will deliver them to you!

The indicated delivery dates are estimates calculated from the order’s shipping date, not taking into account the processing time.

Deliveries may take longer than expected due to incorrect delivery addresses, bad weather conditions, strict customs clearance procedures, or any other unavoidable circumstance.

It is recommended to provide a phone number at payment to avoid any delays if our carriers encounter problems during delivery.

We do not refund items sent to an incorrect address provided by the customer. Please ensure that the address you provide is accurate.

ORDER CONFIRMATION

After payment processing, an order confirmation email will be sent to the email address provided at payment. Once the order confirmation email has been sent, your order will begin to be processed. (check your junk mail if you don’t find it)

If you have any questions, send us an email at info@artefactjewelry.com and someone from our team will be happy to assist you!