Return and Exchange Policy

Domestic Returns and Exchanges

At Artefact, your satisfaction is paramount. If you are not fully satisfied with your purchase, you may return or exchange your item(s) within 30 days of receipt. Please ensure that returned items reach our office within this timeframe to be eligible.

Eligibility for Returns/Exchanges:

  • Items must be in their original, unworn condition, including all original packaging, pouches, and boxes.
  • Final sale items, including sale items, special orders, and custom-designed jewelry, are not eligible for return or exchange. We recommend contacting us with any questions prior to making a purchase of these items.

Process:

  • Returns and exchanges will be processed within 7 business days upon receipt of your item(s).
  • You will receive an email confirmation once your return has been processed and your refund has been issued.

Liability:

  • Artefact is not responsible for packages lost or damaged in transit. We strongly recommend insuring your return shipment for its full value.

International Returns and Exchanges

The terms for international returns and exchanges mirror those of domestic ones, with the addition that:

  • Customers are responsible for all return shipping costs, unless the return is due to a damaged item or an error on our part.
  • Artefact does not offer pre-paid return labels.

Customs and Duties:

  • Duties and taxes are not included in the product price or shipping and are set by the destination country. The recipient is responsible for paying all duties and taxes incurred.
  • Please note: If customs fees are refused at the time of delivery, your return will be charged the fee, which will be deducted from your refund.

Canceling an Order

Should you need to cancel an order, please contact us via email within 4 hours of placing your order.

 

To return or exchange

To begin a return, you should contact us first at : info@artefactjewelry.com

 Please note that returns should be sent to the following address: 543-9000 Boulevard Leduc  #112, Brossard, QC, Canada, J4Y 0E6